Based in: Pécs, Hungary / hybrid
Company Overview
We are a gaming and gambling solution software provider and industry leader in USA, UK and Europe. Our partnership with global Gaming Companies has resulted in the development of cutting-edge technical platforms incorporating sportsbook, lottery, casino, virtual and financial trading.
Our Vision is to shape the future of gaming and transforming experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways.
We value teamwork, knowledge sharing and transparency with accountability. We believe quality, ability and determination are vital ingredients in delivering success at Amelco and that you will be able to instil your imprint with us.
Job brief
We have an exciting opportunity for a Junior IT Support Analyst to join our dynamic technology team, providing hands-on support. You will provide 1st line support, incorporating elements of 2nd line support and work closely with other members of the team. You will monitor the internal support board, resolve issues as well as help deliver key activities and projects as appropriate. The role has tremendous potential for growth, we have a strong culture of internal development with continuous on-the-job training and access to various learning opportunities.
Your responsibilities
- Taking ownership of our internal users and customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Take part in the purchasing process.
- Hardware and software asset management.
Your tasks
- Research and identify solutions to software and hardware issues.
- Ask our internal users and customers questions in order to quickly understand the root of the problem.
- Talk with users through a series of actions either via slack, video calls, emails until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams.
- Ensure all issues are properly logged.
- Prioritise and manage your own tasks.
- Purchase new hardware and software for our users.
- Manage software and hardware assets.
Your profile
- Proven work experience on similar role or strong will to develop yourself on such position.
- Fuent in Hungarian and English.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other technical products.
- Familiarity with remote desktop applications and helpdesk software (eg. Zoho).
- Excellent communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Pragmatic and problem-solving attitude.
- Good skills at writing / editing documentation.
What We Offer:
- Competitive salary
- B2B contract
- Hybrid work (Mondays/ Fridays from home)
- Career growth opportunities
- Full-time job
- International projects
- Long-term working possibilities
- Friendly working atmosphere
- Dynamic culture surrounded by industry experts
- Company social events for team bonding
- Flat structure
- No dress code
- Free coffee, beverages, snacks, and fruit.
If this sounds interesting, please submit your CV in English using the Apply button.
